Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 882 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) calling late at night
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) a quiet place for calls (d) loud TV behind you
13. 13.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) a quiet place for calls
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
23. 23.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) hanging up without bye
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
28. 28.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) saying bye before ending (d) “Is this a good time?”
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) hanging up without bye (d) calling late at night
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) side talk during a call
35. 35.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) saying your name first (d) speaking clearly
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.True or false: “saying your name first” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) camera at eye level (d) a quiet place for calls

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