Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 883 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) muting when not talking (d) calling late at night
10. 10.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) saying your name first
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) “Is this a good time?”
20. 20.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
21. 21.True or false: “calling late at night” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) camera at eye level
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying bye before ending (d) muting when not talking
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
27. 27.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) loud TV behind you
28. 28.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling
32. 32.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) calling late at night (d) shouting into the phone
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) eating while on a call
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) camera at eye level
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending

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