Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 884 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) eating while on a call
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
7. 7.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
9. 9.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) loud TV behind you
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) saying your name first
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
28. 28.True or false: “calling late at night” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
30. 30.True or false: “saying your name first” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) “Is this a good time?” (d) camera at eye level
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) loud TV behind you
38. 38.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) a quiet place for calls (d) saying your name first
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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