Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 885 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows good call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) eating while on a call
6. 6.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
8. 8.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) shouting into the phone (d) side talk during a call
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) calling late at night (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.True or false: “saying your name first” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.True or false: “eating while on a call” shows good call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) eating while on a call
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) saying your name first
25. 25.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
27. 27.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) speaking clearly (d) saying your name first
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
30. 30.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) camera at eye level (d) speaking clearly
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.True or false: “muting when not talking” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) camera at eye level
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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