Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 886 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) a quiet place for calls
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) saying your name first
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) hanging up without bye (d) shouting into the phone
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) saying your name first
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
12. 12.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) speaking clearly (d) hanging up without bye
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
16. 16.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
17. 17.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
18. 18.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
22. 22.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) saying bye before ending
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) calling late at night
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) hanging up without bye (d) speaking clearly
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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