Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 887 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) True (b) False
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
5. 5.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) speaking clearly
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) hanging up without bye
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) muting when not talking (d) speaking clearly
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
20. 20.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) a quiet place for calls (d) camera at eye level
32. 32.True or false: “side talk during a call” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) hanging up without bye (d) side talk during a call
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) muting when not talking
37. 37.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
38. 38.True or false: “calling late at night” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) side talk during a call

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