Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 888 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) calling late at night (d) speaking clearly
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) camera at the ceiling (d) speaking clearly
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) camera at the ceiling (d) loud TV behind you
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) loud TV behind you (d) eating while on a call
16. 16.True or false: “calling late at night” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) speaking clearly
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.True or false: “speaking clearly” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) side talk during a call (d) calling late at night
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
30. 30.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) loud TV behind you (d) “Is this a good time?”
34. 34.True or false: “camera at eye level” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly
36. 36.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) hanging up without bye (d) saying your name first

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