Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 889 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) “Is this a good time?” (d) muting when not talking
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) side talk during a call
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
10. 10.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) calling late at night
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) side talk during a call (d) a quiet place for calls
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) muting when not talking (d) side talk during a call
14. 14.True or false: “calling late at night” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) side talk during a call (d) speaking clearly
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) speaking clearly (d) calling late at night
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
29. 29.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) speaking clearly (d) saying bye before ending
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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