Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 90 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) muting when not talking
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) hanging up without bye
8. 8.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) side talk during a call
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
12. 12.True or false: “muting when not talking” shows good call manners. (a) False (b) True
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.True or false: “calling late at night” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) calling late at night (d) hanging up without bye
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) calling late at night
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
23. 23.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
24. 24.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
27. 27.True or false: “saying your name first” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) a quiet place for calls
29. 29.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
35. 35.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) “Is this a good time?”
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students