Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 892 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) saying your name first (d) speaking clearly
10. 10.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) eating while on a call
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
18. 18.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
20. 20.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) “Is this a good time?” (d) a quiet place for calls
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) camera at the ceiling (d) loud TV behind you
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) camera at eye level (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) saying your name first
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) shouting into the phone
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) eating while on a call (d) side talk during a call
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) eating while on a call
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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