Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 893 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
6. 6.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) saying bye before ending (d) muting when not talking
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) camera at eye level
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) calling late at night
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) eating while on a call
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) eating while on a call
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) saying your name first
24. 24.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) camera at the ceiling
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) saying bye before ending
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) speaking clearly
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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