Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 894 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) loud TV behind you
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) speaking clearly (d) muting when not talking
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) camera at eye level
11. 11.True or false: “speaking clearly” shows good call manners. (a) True (b) False
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) speaking clearly
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) saying your name first
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
20. 20.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
21. 21.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.True or false: “saying your name first” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
30. 30.True or false: “muting when not talking” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) a quiet place for calls (d) saying bye before ending
36. 36.True or false: “camera at eye level” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) saying your name first
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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