Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 895 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
6. 6.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
7. 7.True or false: “calling late at night” shows good call manners. (a) False (b) True
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
14. 14.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) calling late at night
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
21. 21.True or false: “saying your name first” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) side talk during a call (d) “Is this a good time?”
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) speaking clearly
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) calling late at night
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) loud TV behind you
30. 30.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) loud TV behind you (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
33. 33.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) “Is this a good time?” (d) a quiet place for calls
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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