Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 896 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows good call manners. (a) True (b) False
2. 2.True or false: “speaking clearly” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) shouting into the phone
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) eating while on a call
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) loud TV behind you (d) saying bye before ending
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at the ceiling (d) side talk during a call
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) a quiet place for calls (d) camera at eye level
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) saying your name first
26. 26.True or false: “muting when not talking” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) calling late at night
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying bye before ending (d) “Is this a good time?”
35. 35.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) camera at the ceiling
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) side talk during a call
37. 37.True or false: “eating while on a call” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) loud TV behind you (d) side talk during a call
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

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