Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 897 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
5. 5.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) speaking clearly (d) saying your name first
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
8. 8.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
11. 11.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) shouting into the phone (d) camera at the ceiling
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) camera at eye level
13. 13.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
14. 14.True or false: “calling late at night” shows poor call manners. (a) False (b) True
15. 15.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
19. 19.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) eating while on a call
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
33. 33.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.True or false: “eating while on a call” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) hanging up without bye

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