Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 898 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) calling late at night (d) eating while on a call
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) speaking clearly
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
6. 6.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
7. 7.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) loud TV behind you
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
11. 11.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) shouting into the phone
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.True or false: “eating while on a call” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) a quiet place for calls (d) saying bye before ending
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) side talk during a call
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) camera at the ceiling
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) muting when not talking (d) saying bye before ending

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