Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 899 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
4. 4.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
21. 21.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) camera at the ceiling (d) calling late at night
26. 26.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) saying your name first (d) eating while on a call
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at eye level (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False

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