Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 900 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
3. 3.True or false: “speaking clearly” shows good call manners. (a) False (b) True
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) calling late at night
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying your name first (d) calling late at night
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) speaking clearly (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) camera at eye level (d) a quiet place for calls
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) side talk during a call
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at eye level (d) saying your name first
30. 30.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) camera at the ceiling
33. 33.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
36. 36.True or false: “saying your name first” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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