Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 91 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) hanging up without bye (d) speaking clearly
3. 3.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) camera at eye level
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) speaking clearly (d) saying bye before ending
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) eating while on a call
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) calling late at night (d) a quiet place for calls
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) camera at eye level (d) calling late at night
17. 17.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.True or false: “side talk during a call” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) camera at the ceiling
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) hanging up without bye (d) camera at the ceiling
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
37. 37.True or false: “speaking clearly” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) calling late at night
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) shouting into the phone

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