Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 901 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) calling late at night (d) muting when not talking
6. 6.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) speaking clearly
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) camera at eye level (d) saying your name first
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
12. 12.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) camera at eye level (d) shouting into the phone
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
16. 16.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.True or false: “saying your name first” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) hanging up without bye (d) calling late at night
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) speaking clearly (d) loud TV behind you
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) saying your name first (d) a quiet place for calls
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
34. 34.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying bye before ending (d) saying your name first
35. 35.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
38. 38.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
39. 39.True or false: “calling late at night” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) shouting into the phone (d) a quiet place for calls

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