Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 902 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) calling late at night
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
8. 8.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) “Is this a good time?” (d) muting when not talking
9. 9.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
10. 10.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
11. 11.True or false: “saying your name first” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) saying bye before ending
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
17. 17.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) side talk during a call
18. 18.True or false: “saying your name first” shows poor call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) saying your name first
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) side talk during a call
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) calling late at night (d) speaking clearly
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) side talk during a call
39. 39.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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