Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 903 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) hanging up without bye
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) side talk during a call
10. 10.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
16. 16.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
24. 24.True or false: “calling late at night” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) hanging up without bye
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.True or false: “muting when not talking” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) saying bye before ending
37. 37.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.True or false: “camera at eye level” shows good call manners. (a) False (b) True
40. 40.True or false: “saying your name first” shows good call manners. (a) True (b) False

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