Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 904 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) muting when not talking
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) eating while on a call
4. 4.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) muting when not talking
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) side talk during a call
10. 10.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) camera at eye level (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) camera at the ceiling (d) loud TV behind you
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
15. 15.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying your name first (d) muting when not talking
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) camera at eye level
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) camera at the ceiling
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
27. 27.True or false: “saying your name first” shows good call manners. (a) False (b) True
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) side talk during a call
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) a quiet place for calls (d) “Is this a good time?”
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
39. 39.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) calling late at night (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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