Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 905 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) camera at eye level
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) saying your name first
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) calling late at night (d) loud TV behind you
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) a quiet place for calls
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
13. 13.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) muting when not talking
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) “Is this a good time?”
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) eating while on a call
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) camera at eye level
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) muting when not talking
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) loud TV behind you
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) saying your name first
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students