Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 906 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
5. 5.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) calling late at night (d) eating while on a call
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) hanging up without bye (d) camera at the ceiling
7. 7.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
8. 8.True or false: “saying your name first” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) calling late at night
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) camera at eye level
16. 16.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) camera at eye level
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) camera at eye level
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
27. 27.True or false: “camera at eye level” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.True or false: “calling late at night” shows poor call manners. (a) True (b) False
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
37. 37.True or false: “muting when not talking” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) muting when not talking
39. 39.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) camera at eye level (d) saying bye before ending

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