Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 907 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
9. 9.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
11. 11.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) speaking clearly
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) camera at eye level
18. 18.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) side talk during a call
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) saying bye before ending
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) shouting into the phone
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) speaking clearly
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) muting when not talking
34. 34.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) calling late at night (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) speaking clearly (d) calling late at night
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) muting when not talking

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