Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 908 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) calling late at night (d) hanging up without bye
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) saying bye before ending
3. 3.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) calling late at night (d) a quiet place for calls
8. 8.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) calling late at night (d) hanging up without bye
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) speaking clearly
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) eating while on a call
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
23. 23.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) saying your name first
24. 24.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
25. 25.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) calling late at night
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) saying your name first
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
33. 33.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) speaking clearly
39. 39.True or false: “speaking clearly” shows good call manners. (a) False (b) True
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message

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