Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 909 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) hanging up without bye
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) calling late at night
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) camera at eye level
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) a quiet place for calls
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) muting when not talking
20. 20.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) camera at eye level
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) muting when not talking
29. 29.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) saying your name first
31. 31.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
32. 32.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
33. 33.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) side talk during a call
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once

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