Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 910 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) loud TV behind you (d) camera at the ceiling
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.True or false: “camera at eye level” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
7. 7.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
8. 8.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) speaking clearly (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
13. 13.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) camera at the ceiling (d) calling late at night
16. 16.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) side talk during a call
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) speaking clearly (d) shouting into the phone
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) camera at eye level
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) camera at the ceiling
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) speaking clearly
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) side talk during a call
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) camera at the ceiling (d) loud TV behind you
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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