Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 92 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) camera at eye level
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) saying bye before ending
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) side talk during a call (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) loud TV behind you
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) hanging up without bye
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.True or false: “speaking clearly” shows good call manners. (a) False (b) True
26. 26.True or false: “saying your name first” shows good call manners. (a) False (b) True
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) saying your name first (d) a quiet place for calls
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) calling late at night
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students