Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 911 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) loud TV behind you
2. 2.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
8. 8.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) calling late at night (d) hanging up without bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
15. 15.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) eating while on a call
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) saying bye before ending
28. 28.True or false: “speaking clearly” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) “Is this a good time?”
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) shouting into the phone (d) saying your name first
33. 33.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) camera at the ceiling
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying bye before ending
40. 40.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners

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