Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 912 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) camera at the ceiling
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
4. 4.True or false: “side talk during a call” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
9. 9.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
10. 10.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) camera at eye level (d) side talk during a call
16. 16.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) saying your name first
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
21. 21.True or false: “eating while on a call” shows good call manners. (a) True (b) False
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) loud TV behind you
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) camera at eye level (d) saying bye before ending
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) muting when not talking
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) camera at the ceiling
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) speaking clearly
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
35. 35.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) camera at eye level (d) calling late at night
36. 36.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) side talk during a call
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False

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