Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 913 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
3. 3.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
14. 14.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) camera at eye level
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) calling late at night (d) eating while on a call
17. 17.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
30. 30.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) eating while on a call
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) muting when not talking
39. 39.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) muting when not talking

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