Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 914 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) side talk during a call (d) eating while on a call
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) saying your name first (d) a quiet place for calls
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) muting when not talking
8. 8.True or false: “camera at eye level” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) camera at eye level
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) side talk during a call (d) eating while on a call
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) saying your name first
25. 25.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
29. 29.True or false: “calling late at night” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
32. 32.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) muting when not talking
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
36. 36.True or false: “calling late at night” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.True or false: “speaking clearly” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) calling late at night

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