Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 915 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) muting when not talking
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
9. 9.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) camera at eye level (d) muting when not talking
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
14. 14.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) speaking clearly
17. 17.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) muting when not talking
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) saying your name first
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you
28. 28.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
29. 29.True or false: “eating while on a call” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) muting when not talking
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) loud TV behind you
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) camera at eye level (d) muting when not talking
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) a quiet place for calls
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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