Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 916 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) saying bye before ending
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
6. 6.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) muting when not talking
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
13. 13.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) loud TV behind you (d) calling late at night
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) camera at eye level
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) loud TV behind you (d) muting when not talking
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) speaking clearly
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
29. 29.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
30. 30.True or false: “side talk during a call” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.True or false: “calling late at night” shows poor call manners. (a) True (b) False
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
37. 37.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners

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