Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 917 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) calling late at night
2. 2.True or false: “calling late at night” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) “Is this a good time?”
6. 6.True or false: “speaking clearly” shows good call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) side talk during a call (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) camera at the ceiling (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.True or false: “eating while on a call” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) calling late at night (d) camera at the ceiling
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) a quiet place for calls
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.True or false: “camera at eye level” shows good call manners. (a) True (b) False
31. 31.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
35. 35.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise

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