Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 918 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
2. 2.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
3. 3.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
4. 4.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) calling late at night
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) camera at eye level
12. 12.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) saying your name first (d) muting when not talking
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) side talk during a call
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) hanging up without bye (d) saying your name first
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) eating while on a call
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
30. 30.True or false: “speaking clearly” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at eye level (d) muting when not talking
33. 33.True or false: “saying your name first” shows poor call manners. (a) True (b) False
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) speaking clearly
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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