Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 919 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) calling late at night (d) shouting into the phone
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) saying your name first (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.True or false: “saying your name first” shows good call manners. (a) True (b) False
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) side talk during a call
8. 8.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) loud TV behind you (d) eating while on a call
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) calling late at night (d) a quiet place for calls
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
16. 16.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) saying your name first
18. 18.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
19. 19.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
23. 23.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) side talk during a call
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.True or false: “eating while on a call” shows good call manners. (a) False (b) True
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) saying your name first (d) muting when not talking
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) side talk during a call
40. 40.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners

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