Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 920 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.True or false: “speaking clearly” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at eye level (d) eating while on a call
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) loud TV behind you (d) calling late at night
9. 9.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) saying your name first
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) speaking clearly (d) side talk during a call
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) speaking clearly
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) calling late at night
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) camera at eye level (d) a quiet place for calls
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) eating while on a call (d) camera at eye level
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) loud TV behind you
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
24. 24.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) saying your name first (d) a quiet place for calls
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) loud TV behind you (d) calling late at night
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
34. 34.True or false: “calling late at night” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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