Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 93 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
4. 4.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) muting when not talking
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
13. 13.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) saying bye before ending
14. 14.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying bye before ending (d) a quiet place for calls
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) a quiet place for calls (d) muting when not talking
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) loud TV behind you
25. 25.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) speaking clearly
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
30. 30.True or false: “calling late at night” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) muting when not talking
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
38. 38.True or false: “side talk during a call” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112

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