Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 921 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) eating while on a call
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) saying bye before ending
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) calling late at night (d) a quiet place for calls
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) loud TV behind you (d) eating while on a call
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) camera at the ceiling (d) eating while on a call
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) camera at eye level
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) side talk during a call (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) camera at the ceiling
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) loud TV behind you
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) loud TV behind you
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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