Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 922 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
3. 3.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
5. 5.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
11. 11.True or false: “speaking clearly” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) loud TV behind you (d) saying your name first
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) muting when not talking
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
26. 26.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
27. 27.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
28. 28.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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