Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 923 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) loud TV behind you
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) eating while on a call
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
8. 8.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
9. 9.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) hanging up without bye
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) speaking clearly (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) camera at eye level (d) saying your name first
23. 23.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) loud TV behind you (d) calling late at night
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
36. 36.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) saying your name first
38. 38.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students