Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 924 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
5. 5.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “side talk during a call” shows good call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
9. 9.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
10. 10.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
11. 11.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) saying bye before ending
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) loud TV behind you
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
20. 20.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) saying your name first
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
25. 25.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) side talk during a call (d) eating while on a call
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) calling late at night
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) camera at the ceiling
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) loud TV behind you
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) calling late at night
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) muting when not talking (d) camera at eye level
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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