Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 925 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) side talk during a call
2. 2.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
4. 4.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
5. 5.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) hanging up without bye (d) camera at the ceiling
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.True or false: “speaking clearly” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) saying your name first (d) camera at eye level
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) side talk during a call
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
16. 16.True or false: “calling late at night” shows good call manners. (a) True (b) False
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
19. 19.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying your name first
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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