Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 926 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) eating while on a call (d) loud TV behind you
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) speaking clearly
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) calling late at night
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) a quiet place for calls
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) eating while on a call
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
25. 25.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) muting when not talking
30. 30.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) calling late at night (d) camera at eye level
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.True or false: “calling late at night” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners

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