Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 927 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) speaking clearly
5. 5.True or false: “saying your name first” shows poor call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) “Is this a good time?”
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) shouting into the phone (d) muting when not talking
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) a quiet place for calls (d) speaking clearly
18. 18.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) camera at the ceiling
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying bye before ending (d) muting when not talking
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at the ceiling (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
36. 36.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) speaking clearly (d) saying your name first
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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