Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 928 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
2. 2.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
7. 7.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) “Is this a good time?”
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) loud TV behind you (d) saying your name first
20. 20.True or false: “saying your name first” shows poor call manners. (a) False (b) True
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) eating while on a call
23. 23.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
24. 24.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) shouting into the phone (d) saying bye before ending
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) a quiet place for calls (d) camera at eye level
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
34. 34.True or false: “camera at eye level” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) muting when not talking (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) hanging up without bye
37. 37.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
40. 40.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing

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