Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 929 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) loud TV behind you
3. 3.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
6. 6.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) camera at the ceiling (d) hanging up without bye
8. 8.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
9. 9.True or false: “camera at eye level” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
13. 13.True or false: “saying your name first” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
16. 16.True or false: “eating while on a call” shows good call manners. (a) False (b) True
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) speaking clearly (d) camera at eye level
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
36. 36.True or false: “speaking clearly” shows good call manners. (a) False (b) True
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) muting when not talking
39. 39.True or false: “muting when not talking” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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